How to Get Your Citizen Kane Blu⁠-⁠ray Disc 1 Replaced

Updated information: December 13, 2021 (new return options + Amazon.ca customers)

Criterion has discovered that there is a problem with the Blu-ray disc one in all of their Citizen Kane editions that affects the contrast in the feature film; it starts around the 30 minute mark and lasts until the end of the film. The 4K UHD disc does not have this problem.

Criterion is making replacement discs available to us, and we are hoping to be able to ship them before the end of the year. If you would like to exchange your disc, you now have two options:

  1. Break or cut the disc in half. Then take a photo of the unplayable disc, with your name, order number and the date written on a slip of paper included in the image, and email the photo to uvservice@unobstructedview.com. Be sure to include a mailing address that will be valid for the next 1-2 months in the body of the message. Please use “CITIZEN KANE BD REPLACEMENT” as the subject line.
  2. Mail the disc back to us. Please be sure to include your name, order number and mailing address with your copy of Citizen Kane Blu-ray disc 1 only (no packaging). Send to:

Unobstructed View
Attn: Citizen Kane
601 Magnetic Dr.
Unit 32
Toronto, ON
M3J 3J2

Please note that you can send us the disc even if you purchased it through Amazon.ca

We will only be replacing single discs, not complete sets. Please only return Disc 1 if you are mailing it to us. There's no need to protect the disc.

We apologize for any inconvenience, and to help make up for the trouble, we will add a $10 credit to the account of affected customers.

We are pausing shipment on copies of the Citizen Kane Blu-ray until we receive replacement product, so if your order hasn’t shipped yet, it will be delayed until the new product is available early next year. A small quantity of 4K orders are shipping with existing stock and the remainder will ship once new product is available. 

Please do not hesitate to reach out with questions at uvservice@unobstructedview.com.

We sincerely apologize for any inconvenience, thank you for your cooperation and support as always. Best wishes for a happy holiday season!